Sue Polhill logo 
       Sugar Flower Specialist




My Terms & Conditions

In this contract, the following terms will have the following meanings:
“Seller” means S u e  P o l h i l l. “Customer” means you.


Celebration Cakes

Payment is cash on collection.

Wedding Cakes

Final Payment is due one calendar month before the event.

Booking Fees

Booking fees are non-refundable and reserve a date.


The agreed deposit must have been received before work on an order will begin.

Invoices will not normally be sent out, unless requested.
Cheques to be made payable to: S u e  P o l h i l l.
Payment by BACS is available, please ask for details.


All quotes, written or spoken are valid for 14 days.


All images on this website are copyrighted. Any image, diagram or description sent in a quote by mail or email is also copyrighted to Sue Polhill.


In the event of cancellation:
a) any booking fee or deposit paid shall be non-refundable
b) any final balance or other amount paid up-front in advance shall be forfeited (unless waived by the Seller at their absolute discretion).
Notice of cancellation must be given in writing.

Hire Of Stand or Base & Knife, Charge And Return Of

A returnable deposit is required for the hire of stands and base with knife in addition to the hire charge.

The stand and/or base & knife is your responsibility to return in good condition and complete (the base shall be in its protective box, where applicable) to the seller by the Tuesday following your event. Non-return of the stand and/or base & knife by this time will forfeit your deposit, unless by prior agreement. Extra charges may be levied should the late return require replacement items to be procured. The name and contact details of the person who will be returning the items will be left with the Seller.

Inedible Parts

The flowers and bouquet on top of the cake are inedible, because although made of sugar they do contain wires and ribbon. The piped designs and frilling on the cake are edible.

Customer Supplied Cakes

By prior agreement, the Customer may supply their own cake(s), however, the Seller retains the right to refuse to use them if it is likely to compromise the Seller’s high quality of work. No liability for the contents of the Customer supplied cake will be accepted by the Seller. This also applies to commercially prepared cakes.

Customer Supplied Fresh Flowers

The Customer may supply their own fresh flowers, however, the Seller accepts no liability for what is provided. All efforts will be made to advise your flower provider of the exact requirements, when necessary.

The Seller cannot take responsibility for any damage rendered to the cake caused by flowers provided by your flower provider. Please note that some flowers are poisonous and are not suitable for use on food products, please contact your flower provider regarding toxicity as the Seller cannot be liable for contamination from flowers that are not provided by the Seller..


Food labelling information showing ingredients and possible allergens is available on the flavours page.

The Customer is requested to ask the seller for information on the allergens identified.

The Seller is not able to guarantee nut-free cakes as the cakes are prepared in a facility where nuts are used. Every effort to minimise contamination will be made if required.

Where other allergies are to be considered, the Seller will do all that she can to ensure compliance with the Customer’s request, but the cakes are prepared in areas where these products may exist and every effort will be made to minimise contamination.

Chocolate Cakes Made With Cream

To meet with Environmental Health regulations chocolate cakes made using fresh cream should only be left out of cold storage for a maximum of four hours before being eaten. The Seller will accordingly deliver to the venue at a suitable time to allow this. The Seller will accept no responsibility for any cakes which are not dealt with in this way.

Force Majeure

All efforts will be made to complete your order, however, the Seller reserves the right to provide a cake of the same quality and similar value to complete the order. A refund may be given, but no liability for loss will be accepted.

In the event of the late return of a stand or base from another order, a replacement will be provided as close to that expected.

Governing Law and Jurisdiction

This contract shall be governed by the Laws of England and Wales. Any disputes arising from or in connection with this contract (including in relation to its existence) shall be brought exclusively in the courts of England and Wales.

Your information

Any of your personal details are only used by the seller for communications with you and for completion of orders. It will not be passed to any other parties, nor used for marketing. (GD{R)

Updated -06-2018


Looking After Your Sugar Flowers After Your Celebration

Your sugar flowers can be kept for many years if you keep them out of direct sunlight to prevent them fading, and away from moist atmospheres.
If you would like me to obtain high quality perspex boxes for your decoration, please contact me.


Back to home

  Terms & Conditions



Telephone 01480 391084


Website designed by J & D
(c) 2012 Copyright Sue Polhill.
Last revised: February 28, 2020.

meta http-equiv="Content-Type" content="text/html; charset=iso-8859-1" />